HELP CENTER

How can we help you?

We offer standard and express shipping options. Standard shipping takes 2-5 business days, while express shipping delivers within 1-3 business days.

Standard shipping costs $4.99 while express costs $19.99.

Currently, we only ship within the United States.

Worldwide and international shipping is only available for wholesale orders. If you would like to place a wholesale order, please contact us by visiting the Contact Us page.

You may request a cancellation as long as your order has not been shipped yet. However, cancellations are not guaranteed. Please note that orders paid by credit/debit card or bank transfer cannot be canceled once payment is completed.

Due to the sensitive nature of our products and our strict quality control measures we cannot accept returns. We recognize the significance of our products in your research, so we guarantee that each product is delivered in its best condition. If a product is damaged during transit, please contact support. 

If you would like to request a return, please contact support.

If you would like to track your order, please use the USPS tracking number on the USPS website. This tracking code is sent to you as soon as your order is finnished processing and has been fulfilled.

If you have not recieved a tracking number after 2 days, please check your spam and contact support.

Please note that if you did not provide an email at checkout, it is possible that you wil not recievce tracking updates.

Payment with crypto is possible by contacting support to place an order on your behalf, or by ordering through our Telegram Hub.

Yes, At Cernum Biosciences, we are committed to leading quality. Every product & batch is routinely submitted for independent, third party laboratory testing.

Tests are conducted with a wide range of different independent testing facilities. Results are fully transparent and updated on a weekly basis.

We also commission internal Certificates of Anlaysis and other batch specific data for all peptide types.

To view all certifications, please visist the Test Results page.

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